VISITS RESTRICTED TO ESSENTIAL VISITORS & CLOSE FAMILY ONLY  

Certain General Terms – Visitors
(Full detail of terms of visits are provided to family)

Visits must be booked in advance - for bookings contact Kathy in Admin or the Care Team on 020 8668 7116.

Visiting Times - Mondays to Fridays at 11am; 12pm; 2pm or 3pm. 

Visits restricted to close family members or essential invited others

A maximum of two visitors per visit - and must be from the same household (or social bubble). Names of intended visitors must be supplied with the booking.

Face Covering - if you have your own please wear it; if not we will provide one for you on your arrival.

Delivering an item for a resident – please hand these to a member of staff and not to the resident.

On Arrival:

• Please arrive 15 minutes before your appointment time. If you arrive late, your visiting time cannot be extended.
• Park in our car park, then phone Beth Ezra to announce your arrival.
• A member of staff will provide you with further information and direct you to your appointment setting.
• You will be asked health questions and to follow specific health & safety and infection control guidance on the day (hand washing & PPE) and be shown to a safe, private location in the grounds of the home. 
• You will always be required to keep the required minimum social distance of 2m from staff and from the resident you are visiting and a physical barrier (screen) in the setting will assist with this necessary procedure.

Please note:

• No-one must attend who has COVID-19 symptoms or is in their isolation or quarantine period or feeling unwell.
• Those who have been told to isolate by NHS Test and Trace service must not visit.
• Visitors in the clinically vulnerable group - and who are shielding must not visit
• Visitors in the moderately vulnerable group - and who are shielding should not visit
• Please be aware that we may need to change any of these conditions with no notice, in the best interests of the health and safety of the residents, staff and our visitors. This may be due to changes in Government advice, local restrictions, testing requirements and other health & safety and infection control measures imposed nationally, locally or by management .
•  Entrance into the main building is strictly not permitted.
• A member of staff will be with your relative or near at hand to support and assist as necessary.
• You must keep 2m social distance from staff and residents at all times.
  
   Please refer to the written guidance already provided to approved visitors and the details provided on the day of your visit on arrival.

MANAGEMENT & TRUSTEES

BETH-EZRA TRUST